about Us
Founded in Hong Kong, Sumancek has been at the forefront of luxury fashion for over 20 years. From humble beginnings in a small storefront to becoming a global player in the luxury industry, we have built a strong reputation for offering premium quality products, including high-end clothing, shoes, bags, and accessories for both men and women.
At Sumancek, we pride ourselves on our meticulous craftsmanship, using only the finest materials sourced from trusted suppliers around the world. Every product is created with attention to detail, from design conception to the final product. Our in-house factory ensures that we maintain the highest standards of production, delivering items that are not only stylish but also durable and functional.
Our Journey
What started as a small retail shop with a passion for fashion has transformed into an international brand with a strong presence in both physical retail and online markets. Sumancek now operates a range of flagship stores and a seamless online platform, offering our customers worldwide access to the latest luxury trends. Our dedication to excellence and innovation has allowed us to consistently exceed the expectations of our global clientele.
Mission & Vision
Our mission is simple: to provide timeless luxury with exceptional quality and service. We aim to empower our customers to express their unique style through our curated collections, while ensuring an exceptional shopping experience both online and offline. Our vision is to continue expanding our global footprint, while maintaining the highest standards of quality, customer service, and ethical business practices.
Craftsmanship & Materials
We believe that true luxury lies in the details. Each Sumancek item is crafted with precision, using premium materials such as fine leather, rare fabrics, and top-tier hardware. Our dedication to quality craftsmanship ensures that every piece is a work of art—designed to last and become a cherished part of your wardrobe.
Customer Commitmnt
At Sumancek, customer satisfaction is our top priority. We are committed to providing personalized service, whether you are shopping in-store or online. Our team of experts is always available to assist with styling advice, product inquiries, and after-sales support.
Sustainability & Ethical Practices
As we grow, we are committed to promoting sustainability and ethical practices within the fashion industry. From responsible sourcing of materials to environmentally-conscious production methods, we strive to reduce our environmental footprint while maintaining the luxurious experience that our customers expect.
Shopping Guide
Dear Customer,
Sumancek specializes in carefully selected premium products from top luxury brands, including clothing, accessories, and bags. We pay close attention to quality at every stage— with professional quality control during production and a final check at the warehouse before shipping, ensuring the products meet high standards.
To offer you peace of mind, we provide a 30-day free return and exchange policy, along with free global shipping.
If you have any questions or need assistance, feel free to contact us via WhatsApp at +85266159823.
Best regards,
Sumancek Team
Please choose your size based on your weight. If you have any questions, contact us via WhatsApp: +85266159823.
Men's Sizes:
S (50-55 kg) ≈ 110-121 lbs
M (55-65 kg) ≈ 121-143 lbs
L (65-75 kg) ≈ 143-165 lbs
XL (75-85 kg) ≈ 165-187 lbs
XXL (85-95 kg) ≈ 187-209 lbs
XXXL (95-105 kg) ≈ 209-231 lbs
Women's Sizes:
S (40-45 kg) ≈ 88-99 lbs
M (47.5-52.5 kg) ≈ 105-116 lbs
L (55-62.5 kg) ≈ 121-138 lbs
Yes, we provide global shipping and offer discounts and promotions throughout the year. So, be sure to stay tuned for exclusive deals.
We want you to be completely satisfied with your purchase. If for any reason you're not, we're happy to assist you with returns or exchanges.
1. 30-Day Return/Exchange Period
You may return or exchange any unworn and unwashed items within 30 days of purchase, provided the items meet quality standards.
2. Quality Issues
If your item arrives with a defect or quality issue, you can return or exchange it at no additional cost.
3. Size Issues
Please note that we do not offer refunds for size-related issues, only exchanges. To ensure the correct size, please refer to our **Size Guide** before making your purchase. If you need assistance, feel free to contact us for guidance.
4. Contact Us
For assistance with returns or exchanges, please contact us via:
- Email: [glamourguru3843@gmail.com](mailto:glamourguru3843@gmail.com)
- WhatsApp: +852 6615 9823
We are committed to providing a satisfactory shopping experience and will guide you through every step of the return or exchange process.
Orders & Shipping
Delivery times depend on your location. Orders will be shipped within 2-3 days from the date of order.
1. Free Shipping: 15-20 business days (typically delivered within 15 days).
2. VIP Shipping: 9-15 business days (usually delivered within 12 days).
Please note, delays may occur due to special holidays or unforeseen events such as natural disasters. Custom products may be delayed by 3-5 days. Detailed delivery information will be provided in your confirmation email.
1. Real-time Order Tracking: You can track the status of your order through our store system to get the latest updates.
2. Shipping Notification: Once your order has been shipped, we will notify you via email.
3. Contact Customer Support: If you have any questions or need further assistance regarding your order, feel free to reach out to our support team:
- Email: [glamourguru3843@gmail.com](mailto:glamourguru3843@gmail.com)
- WhatsApp: +852 6615 9823
We will assist you as soon as possible.
Payments
Credit cards we only support: Visa, Mastercard, American Express,
Discover
Debit cards: PayPal
If you encounter payment failure, please follow these steps:
1. Check Your Bank Balance: Ensure that your bank account has sufficient funds for the payment.
2. Verify Your Network Connection: Make sure your internet connection is stable to avoid any payment issues caused by connectivity problems.
3. Contact Customer Support: If the above steps don’t resolve the issue, feel free to reach out to our support team:
- Email: [glamourguru3843@gmail.com]
- WhatsApp: +852 6615 9823
Security & Scam Prevention
Your security is our top priority. Our store is hosted on Shopify, a trusted e-commerce platform that uses advanced encryption protocols (SSL) to protect your personal and payment information. Shopify also complies with the highest security standards and provides fraud protection tools to keep your data safe. We accept payments via PayPal, which also uses top-level security measures to safeguard your financial transactions.
If you receive any suspicious emails or messages claiming to be from us, do not open any links or attachments, and do not share any personal or payment details. These could be phishing attempts or scams. Always verify the sender’s email address and contact us directly at glamourguru3843@gmail.com or via our official WhatsApp number at +852 6615 9823. For your safety, all payments on our site are processed securely via PayPal.
To ensure you're shopping safely, always verify that the website URL begins with "https://" and has a secure connection symbol (a padlock) in the browser’s address bar. Our official Shopify store is a verified platform, providing a secure environment for all your purchases. Additionally, we process all payments through PayPal, which offers buyer protection and ensures your payment details are secure. If you ever have any doubts about the legitimacy of a website or promotion, feel free to contact us directly for confirmation.